Getting Started
Platform Overview
What the platform is made of, and which part does what.
Silux Call is a hosted phone system. Calls arrive on UK numbers we provide or that you port in, are handled by call-routing rules you control, and are answered on softphones, SIP devices or forwarded to existing phones.
The moving parts
| Layer | What it does |
|---|---|
| Numbers | UK geographic 01/02 numbers (020, 0161…), plus 0330 and 0345 numbers (£4.99/month) and 0800 freephone numbers (£9.99/month with pay-as-you-go call credit), sold separately. Inventory is UK-only. |
| Routing | Decides where a call goes: extensions, IVR menus, hunt groups, queues, voicemail, or an external number. |
| Endpoints | The things that ring — browser softphone, desktop/mobile SIP clients, or forwarded phones. |
| Smart answering | An automated attendant that can answer, take a message and transfer. |
| Recording & voicemail | Optional call recording and voicemail, with transcription and search. |
| Reporting | Call detail records, analytics and per-tenant activity logs. |
Multi-tenancy
Every account is an isolated tenant. Extensions run in their own dialplan context, so one tenant can never dial another tenant's extensions, and data is separated at the query level.
Plans
A self-signup starts a 7-day free trial. That is the only trial — paid plans do not have one. Plus instead has an introductory offer of 99p a month for the first 2 months, with a minimum term of 3 months (2 at 99p, then at least 1 at the standard price). Every other plan can be cancelled with 30 days' notice.
Every plan includes 1 UK landline and a set number of users (the people who log in, each with their own extension): Entry 1 user, Plus 3, Growth 6, Pro 10. Extra landlines are £5.99 a month each and add one more call at a time; Enterprise (25+ users) is quoted. Every paid plan includes free UK number porting. Paying annually costs 10 months for 12.
| Plan | Price / month | Outbound UK minutes | Users · landlines |
|---|---|---|---|
| Free Trial | £0 for 7 days | 30 | 1 |
| Entry | £4.75 | 2,000 | 1 user · 1 landline |
| Plus | £8.95 (99p a month for the first 2 months) | Unlimited | 3 users · 1 landline |
| Growth | £11.95 | Unlimited | 6 users · 1 landline |
| Pro | £18.95 (includes 20 AI receptionist minutes) | Unlimited | 10 users · 1 landline |
| Enterprise | Contact us | Unlimited | 25+ |
The AI receptionist is available on any plan as a £15/month add-on.
Minutes are counted per billing period and we warn you by SMS and email at 80%, 95% and 100% of your allowance. Unlimited plans are never warned.