Account & billing
Billing: plan, usage, payment methods and invoices
See your current plan and usage, upgrade, manage cards and Direct Debit, and download PDF invoices and statements.
Which plans include it
Included on every plan, including the Free Trial.
What it means
Where you manage how you pay.
What it does
- Shows your plan, billing period and next payment.
- Shows usage this month: minutes, Smart Voice minutes, numbers and users against your limits.
- Lets you upgrade to another plan.
- Saves cards, sets a default, and explains Direct Debit (BACS).
- Opens the secure billing portal ("Manage Billing").
- Lists invoices; Invoices & statements gives PDF invoices, a statement PDF, or emails a statement.
Every part of the page
- Current Plan
- Plan Name, Billing Period, Next Payment, and "Cancels on renewal" if you have cancelled.
- Usage This Month
- VOIP Minutes, Smart Voice Minutes, Phone Numbers, Users against plan limits.
- Upgrade Your Plan
- Each plan is priced per month with 1 UK landline and its users included. "Contact us" for Enterprise.
- Payment Methods
- Add Card, set Default, remove. BACS Debit for Direct Debit — set up via support or the billing portal.
- Billing History / PDF Invoices
- Past invoices and payments.
- Invoices & statements
- Invoice #, Description, Issued, Due, Amount, Status, PDF. "Statement PDF" downloads a full account statement; "Email statement" sends it. Invoices include 20% VAT.
How to use it
Change your card
- Press Add Card and enter the new card.
- Press "Set default" on it.
- Remove the old card.
Download an invoice for your accountant
- Open Billing → Invoices & statements.
- Press PDF on the invoice, or "Statement PDF" for everything.
Upgrade
- Under Upgrade Your Plan press Upgrade on the plan you want.
- Confirm in checkout. New features switch on as soon as payment succeeds.
Change plan when you already pay
- Under Upgrade Your Plan your plan shows "Current Plan".
- Press "Change to …" on the plan you want.
- Our team switches your existing plan over and confirms the price by email, so you are never billed twice for two plans.
- For the month you switch, you pay your old plan for the days used and the new plan for the days left; from the next month, the new price.
Examples
Accounts at year end
Download every PDF invoice for the year in one sitting for your accountant.
Change card
Add the new card, make it the default, then remove the old one so the next payment does not fail.
Recommended settings
- ★Keep two cards saved so a failed payment does not risk disconnection.
- ★Set your billing email in Settings to your accounts inbox.
Abbreviations on this page
- VAT — Value Added Tax
- UK sales tax, charged at 20% on top of prices shown excluding VAT.
- Example: Prices are shown excluding VAT; 20% VAT is added at checkout and on your invoice.
- BACS — Bankers' Automated Clearing Services
- The UK system behind Direct Debit payments from a bank account.
- Example: Direct Debit payments are collected through BACS, usually in about three working days.
- DD — Direct Debit
- Paying automatically from your bank account each month.
- Example: Pay by Direct Debit and your monthly bill is collected from your bank account automatically.
- PDF — Portable Document Format
- A document file for invoices and statements.
- Example: Invoices download as PDF files you can print or send to your accountant.
Questions
Are prices shown with VAT?+
Prices are shown excluding VAT. UK VAT at 20% is added at checkout and shown on your invoice.
Can I pay by Direct Debit?+
Yes, by BACS Direct Debit. It needs an extra verification step — set it up through the billing portal or ask support.
How is my bill worked out?+
Your plan rate multiplied by your number of users, plus any add-ons and usage beyond your allowance.
Related help
Already a customer? Open this page in your dashboard: Billing. New to Silux Call? See the plans or start a free trial.