How calls are answered
Company Directory: a searchable list of staff, extensions and numbers
Keep one searchable directory of your staff with department, job title, extension, direct number, mobile and email.
Which plans include it
Included on Plus and above. On Free Trial, Entry you can add it on its own at £1.25 a month from Features & add-ons.
What it means
Your internal phone book. It powers dial-by-name: callers who know who they want can reach that person without going through reception.
What it does
- Stores every contact's name, department, job title, extension, direct number, mobile, email and notes.
- Searches by name, department or extension, and filters by department.
- Lets you hide a contact without deleting them ("Active in directory").
Every part of the page
- Total Contacts / With Extension
- How many people are listed and how many have an extension.
- Search / All Departments
- Find a person fast.
- Add Contact form
- Full Name (required), Department, Job Title, Extension, Direct Number, Mobile, Email, Notes and Active in directory.
How to use it
Add a colleague
- Press "Add Contact".
- Enter their name, department and extension.
- Add direct number, mobile and email if useful.
- Leave "Active in directory" ticked. Save Contact.
Let callers dial by name
- Give each person their extension in the directory and leave "Active in directory" ticked.
- Go to Greeting Menu and edit your menu.
- Add an option, for example key 9 labelled "Dial by name", and choose the action "Dial by name (Company Directory)".
- Save. Callers who press that key are asked to type the first three letters of the person's first name or surname, and are put through to their extension (or its voicemail if no one answers).
Examples
Find a colleague fast
Search "accounts" to see everyone in the Accounts department with their extension, direct number and email.
New starter
Add the new person with department, job title and extension on their first day, so everyone can find them.
Recommended settings
- ★Fill in Department for everyone so the filter is useful.
- ★Give everyone who has an extension a directory entry.
- ★Untick "Active in directory" for leavers rather than deleting, until their calls have moved.
Abbreviations on this page
- Ext. — Extension
- A short internal number (usually 3 or 4 digits) for each person or phone. Calls between extensions are free and never leave your system.
- Example: Dial 204 to reach the warehouse.
- DDI — Direct Dial In
- The UK name for a DID — a number that reaches someone directly without going through a switchboard.
- Example: Give your accounts team their own DDI so customers can call them without going through the main menu.
Questions
Which plans include the directory?+
Plus and above. On Entry it can be added on its own.
Is this the same as Users?+
No. Users are logins to the dashboard. The directory is a phone book and can include people who never log in.
Related help
Already a customer? Open this page in your dashboard: Company Directory. New to Silux Call? See the plans or start a free trial.