Smart Voice
Smart Receptionist: a voice that answers your calls 24/7
The Smart Receptionist answers in your chosen voice, finds out what the caller needs, answers routine questions, books appointments and passes real opportunities to you.
Which plans include it
Included on Pro and above. On Free Trial, Entry, Plus, Growth you can add it on its own at £15.00 a month from Features & add-ons.
What it means
An automated receptionist provided by our sister company Silux Voice. The page opens its control panel inside your dashboard.
What it does
- Answers calls day and night in a natural voice.
- Works out what the caller wants and answers routine questions.
- Takes bookings and messages and sends them to you.
- Hands genuine opportunities to a person.
Every part of the page
- Smart Receptionist panel
- The Silux Voice control panel, shown inside the page.
- Open in new tab
- Opens the same panel full-screen.
How to use it
Use it out of hours
- Set up the receptionist in this panel.
- In Call Routing, add a Time-Based rule that sends calls to Smart Answering out of hours.
- Call your number after hours to hear it.
Examples
Never miss a lead
At 7pm a caller asks for a boiler service. The Smart Receptionist answers, takes their name, number and postcode, and you get the details by email to call back.
Routine questions
"What time do you open on Saturday?" is answered straight away, without disturbing anyone.
Recommended settings
- ★Start with out-of-hours and overflow calls.
- ★Listen to its first week of calls and refine your instructions.
Questions
Which plans include the Smart Receptionist?+
Pro (20 minutes a month included) and Enterprise (300). On other plans it is an add-on at £15 a month.
Can callers still reach a person?+
Yes — tell it when and to whom to hand over in your instructions.
What happens when my AI minutes run out?+
Calls are answered the normal way (menus, ringing, voicemail) until the month renews. You can buy an AI minute pack at any time from Minutes & top-ups: 50, 100 or 250 extra AI minutes, added straight away.
Related help
Already a customer? Open this page in your dashboard: Smart Receptionist. New to Silux Call? See the plans or start a free trial.