Growth plan — everything included

Allowances

• Users and 1 UK landline included; extra landlines £5.99/month
• Up to 8 greeting menus (IVR)
• Everything in Plus, including call recording

Included (71)

• Overview

  The Overview page shows today's calls, minutes, numbers and voicemails at a glance, a setup checklist, recent calls and a 14-day call chart.

• Phone Numbers

  Every number on your account with its routing, call counts and minutes. See where each number sends its calls and switch Smart Answering on or off.

• Buy a Number

  Search live UK number stock by area code, town or memorable digits, buy it through secure checkout, then name it and choose where it rings.

• Port Your Number

  Keep the number you already have. Fill in the porting request, sign the letter of authority online, attach a recent bill and track progress here.

• Call Routing

  Create rules that send each number's calls to a mobile, a hunt group, a greeting menu, voicemail, the Smart Receptionist or any other number, with optional opening-hours timing.

• Greeting Menu

  Build the recorded menu that answers your calls: write what callers hear, pick a voice or upload a recording, and choose where each key press goes.

• Hunt Groups

  Group people (or phones) under one destination. Ring them all at once, one by one, or taking turns, with a failover if nobody answers.

• Call Queues

  Queue callers with hold music and position announcements, choose how calls reach your agents, and set what happens when the wait is too long.

• Find Me / Follow Me

  Ring your desk, then your mobile, then any other number in sequence, with a ring time per step and a final action if nobody answers.

• Business Hours

  Set opening times for each day, add bank holidays and closures, and choose what happens to calls when you are closed. Changes apply immediately.

• Do Not Disturb

  Three switches that stop calls ringing: Do Not Disturb (right now), Enforce Working Hours (on a schedule) and Holiday / Out of Office mode (for a block of dates).

• Company Directory

  Keep one searchable directory of your staff with department, job title, extension, direct number, mobile and email.

• Voicemail

  Play messages callers have left, read the transcript, download, archive or delete them, and see which greeting is on air.

• Voicemail Settings

  Create voicemail boxes, link each to an extension, set the PIN, message length and greeting, and choose email notifications.

• Voicemail to Email

  Email every new voicemail to the address you choose, with your own subject line, the audio attached and an optional text transcription.

• Greetings

  Make professional announcements by typing them and choosing a natural voice, recording with your mic, or uploading audio — then put them on air.

• Hold Music

  Choose a track from the licensed library or upload your own MP3 or WAV, and set the default that plays on hold and in queues.

• Softphone

  A working desk phone in a browser tab. Dial, answer, transfer, hold and transfer, add a third person, record, and use DND, hours and holiday shortcuts.

• App: Settings & Notifications

  What every switch in the Silux Call app's Settings and Notifications does, why some are greyed out, how the PIN works and how Do not disturb works.

• Bluetooth: headsets, earbuds & car

  Take your business calls hands-free on any Bluetooth headset, AirPods, earbuds or car kit, on the Silux Call app for iPhone and Android, the desktop app and the browser.

• Call Hold

  See calls on hold in real time and resume them, set a maximum hold time, and call customers back automatically if they wait too long.

• Call Waiting

  Hear a tone when a second call arrives while you are busy, choose how many calls can wait, and what happens when the limit is reached.

• Call Park

  Put a call into a numbered slot and pick it up from any phone by dialling the slot. Set the slot range, timeout and what happens if nobody collects it.

• Extensions

  Give each person or phone a 3 or 4 digit extension, assign it to a user, choose the device type, and call each other free anywhere in the world.

• Line Status (BLF)

  Live presence for every extension (free, ringing, on a call) and pickup groups that let team members answer each other's ringing phones.

• Conference Bridges

  Create permanent dial-in conference rooms with participant and admin PINs, a participant limit, mute on join, join/leave tones and optional recording.

• Paging / Intercom

  Create paging groups of extensions. Dial the group's extension to broadcast a live announcement, or use duplex mode for two-way intercom.

• Call Whisper

  Play a short private message to the person who answers before the caller is connected — e.g. "This is a business call" — the caller hears nothing.

• Call Monitoring

  Supervisor tools for live calls: listen silently, whisper coaching only your colleague hears, or barge in so both parties hear you.

• Users

  Add team members with their own login and extension, give them a role, and add extra users (also called extensions) to any paid plan so more people can use the app at the same time.

• Live Calls

  A live call-centre view that updates every 5 seconds: active calls, today's inbound, outbound and missed, answer rate, longest wait and agent status.

• Call Recording

  Every recorded call with date, caller, duration and size. Play it in the browser, read its transcript, download it as MP3 or the original WAV, or delete it.

• Recording Settings

  Choose whether calls are never recorded, recorded after consent, or all recorded; set how long recordings are kept; and mute recordings while card numbers are given.

• Analytics & CDR

  Every call in and out with time, numbers, duration, status, cost and recording. Filter it, chart it, and export to CSV or Excel.

• Activity Log

  An audit trail of every action on your account — sign-ins, settings changes, billing, users — searchable by date, category and text, with CSV export.

• Missed Calls

  Email, SMS or WhatsApp alerts for missed calls, with the caller's number, time and a voicemail link, plus a list of your last 20 missed calls.

• Network Quality

  Run a self-serve VoIP readiness test that measures latency, jitter, packet loss and a call-quality score (MOS), and check our connection servers are reachable.

• Caller Texts

  Text the people who call you automatically: when you miss their call, when they leave a voicemail, or when they press a key on your Call Menu for your link. UK mobiles only, no marketing.

• Chatbot Widget

  The Chatbot Widget page explains the website chat bubble from our sister company Silux Chat and opens the Silux Chat app, where you build it.

• Scam Shield

  Every inbound call is screened before your phone rings. Choose what happens to suspected scams, add your own block and allow rules, and test any number.

• Emergency 999

  Register the installation address for your numbers so 999/112 operators know where to send help, and read the VoIP emergency-calling limitations.

• CRM Integration

  Connect Salesforce, HubSpot, Zoho, Pipedrive or any webhook-compatible system to log ended calls, missed calls and voicemails automatically.

• CRM Integration

  Connect Clio Manage once and every call, missed call and voicemail is logged in Clio on the caller's contact and open matter. Free on every plan, including the free trial.

• Features & Add-ons

  The add-on store. Every feature shows whether your plan includes it, whether you already pay for it, or its monthly price. Add to basket, check out, and it switches on immediately.

• Billing

  See your current plan and usage, upgrade, manage cards and Direct Debit, and download PDF invoices and statements.

• Minutes & top-ups

  How outgoing minutes are counted across all your lines, the fair-use minutes on each plan, calls at once, and how to top up or add a line in seconds.

• Subscription & usage

  Your plan, monthly total, billing status, next charge, minutes used this period, trial end date, and cancel or reactivate your subscription.

• Calling Bundles

  See your international calling bundles: included destinations, included minutes, minutes used, overage minutes and overage charge.

• Settings

  Your organisation details, Beginner or Advanced mode, the features and limits on your account, webhooks, two-factor authentication and password.

• Book Support

  Try self-service first (FAQ, setup guides, chat), or book a 30-minute support slot, Monday to Friday 9am–5pm UK time, from the next working day. Emergency slots for urgent outages.

• Affiliate

  Your referral code and link, your affiliate tier, the customers you referred, and monthly payouts or account credit.

• Ordering SMS & WhatsApp

  The SMS and WhatsApp add-ons explained (SMS call alerts, WhatsApp call alerts, SMS notifications and the WhatsApp Business inbox) with what each costs and exactly how to order it. Silux Call texts are notifications only: your business number does not send or receive texts.

• Upgrading your plan

  When to upgrade versus buying one add-on, how plan pricing works, how to add extra landlines, and what changes the moment you upgrade.

• Desk phones

  Use a real desk phone or cordless DECT phone on your Silux Call number. Any standard SIP phone works; here are the settings and a guide for each popular brand.

• Yealink

  Step-by-step: connect a Yealink phone (T31, T33, T43, T44, T46, T48, T53, T54, T57 and W-series cordless) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Grandstream

  Step-by-step: connect a Grandstream phone (GRP2601, GRP2602, GRP2612, GRP2614, GXP1620, GXP2160, WP810 and DP750/DP752 cordless) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Snom

  Step-by-step: connect a Snom phone (D120, D315, D335, D713, D717, D735, D785, D865 and M-series cordless) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Poly (Polycom)

  Step-by-step: connect a Poly (Polycom) phone (VVX 150, 250, 350, 450 and Edge E100 to E550) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Fanvil

  Step-by-step: connect a Fanvil phone (X1, X3, X4, X5, X6, X7 and H-series) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Cisco

  Step-by-step: connect a Cisco phone (IP Phone 6800, 7800 and 8800 Multiplatform (MPP), SPA300/SPA500 series and SPA112 adapter) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Gigaset

  Step-by-step: connect a Gigaset phone (N670 IP PRO, N870 IP PRO, N510 IP PRO, N300 IP and home bases such as the A690IP and C430A GO) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• Panasonic

  Step-by-step: connect a Panasonic phone (KX-HDV130, KX-HDV230, KX-HDV330, KX-TGP600 cordless and KX-UT series) to your Silux Call number in about 10 minutes, with the exact boxes to fill in.

• API

  Start calls with one click from your own CRM, booking system or spreadsheet, and pull your call history and call recordings into it, using a secure API key.

• API

  A step-by-step test of the Silux Call API from a terminal: list your extensions, then ring your own extension and dial a number.

• API

  How Silux Call API keys work, where to keep them safe, how to change a key without downtime, and what to do if one is exposed.

• API

  Everything about starting a call through the API: what to send, what comes back, what the caller and the customer see, and what can go wrong.

• API

  Copy-ready recipes for putting a "Call" button next to every phone number in your own CRM, spreadsheet or booking system, safely.

• API

  Pull your recent calls into your own system: what each field means, how to fetch only new calls, and how to match calls to your contacts.

• Settings → Webhooks

  Get a message on your own server the moment a call starts, is answered, is missed or ends, when a voicemail arrives and when a recording is ready. Every event, its fields and how to check it came from us.

• API

  Copy your call recordings into your CRM or your own storage: list them, then download each one as an MP3.

• API

  Every error the Silux Call API can return, what it means and how to fix it, plus the request limits.

Add on its own, no upgrade needed (9)

• TranscriptionAdd-on £6.95/mo

  Automatically transcribe calls and voicemails, search every transcript, choose language and retention, and download transcripts as text files.

• SMS & WhatsApp notificationsAdd-on £1.50/mo

  Buy SMS or WhatsApp call alerts, choose the mobile they go to and pick the events: every incoming call, missed calls, diverted calls and new voicemails.

• SMS & WhatsApp notificationsAdd-on £1.50/mo

  Receive business SMS notifications on your mobile the moment something happens: missed calls, voicemails and transcripts, callers who gave up waiting, suspicious calls, payments, number transfers and security alerts. You choose exactly which ones.

• WhatsApp BotAdd-on £5.00/mo

  WhatsApp on your account: a shared WhatsApp Business inbox (Enterprise or £5/month add-on), WhatsApp missed-call notifications and WhatsApp call alerts.

• Smart VoiceAdd-on £15.00/mo

  See your plan's Smart Voice features, which are active, and request ones that need setting up. Pro includes 20 Smart Voice minutes a month; Enterprise 300.

• Smart ConfigurationAdd-on £15.00/mo

  Switch Smart Voice on, write the instructions it follows, set reply length and style, cap sessions per day, add an optional webhook, and test the connection.

• Smart ReceptionistAdd-on £15.00/mo

  The Smart Receptionist answers in your chosen voice, finds out what the caller needs, answers routine questions, books appointments and passes real opportunities to you.

• Minutes & top-upsAdd-on £15.00/mo

  Buy 50, 100 or 250 extra AI receptionist minutes in one payment. They are added to this month straight away, so the AI keeps answering through a busy spell.

• PaymentsAdd-on £11.95/mo

  Callers type their card number on their own keypad, your staff never hear it, recordings pause automatically. See every payment, filter by status and refund.

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