Settings: organisation, interface mode, webhooks, 2FA and password

Your organisation details, Beginner or Advanced mode, the features and limits on your account, webhooks, two-factor authentication and password.

Which plans include it

Included on every plan, including the Free Trial.

What it means

Account-wide settings and security.

What it does

• Edits Organisation Name, Billing Email and Timezone.
• Switches Interface Mode: Beginner hides advanced controls; Advanced shows everything.
• Shows the features and limits on your account (max numbers, users, voicemail boxes, monthly minutes, concurrent calls).
• Creates webhooks for call, voicemail, recording, payment and user events.
• Turns on two-factor authentication (2FA) with your mobile.
• Changes your password.

Every part of the page

Organisation

Plan, Status and Tenant ID (support may ask for it), Organisation Name, Billing Email, Timezone.

Interface Mode

Beginner Mode or Advanced Mode.

Features list

What your plan has switched on. To add more, use Features & add-ons.

Limits

Max Phone Numbers, Max Users, Max Voicemail Boxes, Monthly Minutes, Max Concurrent Calls.

Webhooks

Endpoint URL + Events: call.started, call.ended, call.missed, call.answered, voicemail.received, recording.completed, payment.succeeded, payment.failed, user.created, user.deactivated.

Two-Factor Authentication

Enter your mobile to receive a code at sign-in.

Change Password

Current, New (8+ characters) and Confirm.

How to use it

Examples

Recommended settings

• ★Timezone Europe/London for UK businesses.
• ★Turn on 2FA for every admin.
• ★Start in Beginner mode; switch to Advanced when you need menus, queues and team tools.

Abbreviations on this page

2FA — Two-Factor Authentication

Signing in with your password plus a one-time code sent to your phone, so a stolen password is not enough.

Example: After your password you type a 6-digit code from your phone: that is 2FA.

OTP — One-Time Passcode

A short code that works once, sent by text for signing in or confirming something.

Example: The 6-digit code texted to you when you sign in is an OTP; it works once and expires.

Webhook

An automatic message our system sends to a web address you choose whenever something happens, such as a call ending. Used to connect other software.

Example: When a call ends, a webhook sends its details to your own system automatically.

URL — Uniform Resource Locator

A web address, such as https://example.com/hook.

Example: https://www.siluxcall.co.uk/help is a URL.

Tenant — Tenant / organisation

Your company's account on the platform. The Tenant ID is its reference number — support may ask for it.

Example: Your business is one tenant on the platform; nobody else can see your calls or settings.

Concurrent calls — Concurrent calls / lines / channels

How many calls your account can have going at the same moment. On Silux Call it is Entry 1, Plus 2, Growth 3, Pro 5, plus one for each extra landline.

Example: Three people on the phone at the same time = three concurrent calls.

API — Application Programming Interface

A way for other software to talk to your account automatically.

Example: Your developer uses the API to pull call history into your own reports.

Questions

Related help