SMS & WhatsApp
Business SMS notifications: a text to your mobile for calls, voicemails and your account
Receive business SMS notifications on your mobile the moment something happens: missed calls, voicemails and transcripts, callers who gave up waiting, suspicious calls, payments, number transfers and security alerts. You choose exactly which ones.
Which plans include it
Included on Enterprise. On every other plan it is an add-on (£1.50 a month at the time of writing) in Features & add-ons.
What it means
Text notifications about your business line, sent to a UK mobile you choose, so you can call customers back quickly.
What it does
- Texts a UK mobile you choose the moment something happens on your line or account.
- Calls: every incoming call, missed calls, diverted calls, callers who gave up in a queue, hunt groups nobody answered, calls while you are closed or on holiday, calls during do not disturb, suspicious calls stopped by Scam Shield, calls missed because your phones were offline, and a 6pm missed-call summary.
- Voicemail & recordings: new voicemails, voicemail transcripts, call recordings ready, Smart Receptionist messages. Account: payment failed, card expiring, number transfer updates, and security alerts (new device sign-in or password change).
- You tick which ones send a text.
- Up to 50 texts a month, with this month's usage shown on the page.
- Your business number itself does not send or receive texts.
Every part of the page
- SMS notifications
- Shows Active once bought, the mobile the texts go to, and this month's usage.
- Notify me about
- 18 notifications in three groups (Calls, Voicemail & recordings, Account), with Select all and Select none.
- Mobile
- The UK mobile that receives the texts (e.g. 07700 900123).
How to use it
Order SMS notifications
- Open Features & add-ons.
- Under "Money & messages", add "SMS notifications" to the basket.
- Check out. It switches on as soon as payment goes through.
Choose what you are texted about
- Open SMS & WhatsApp notifications in the menu.
- Enter the UK mobile for the texts.
- Tick the events you want and press Save.
Examples
Appointment reminder
Text a customer from your business number: "Hi Sarah, just confirming your appointment tomorrow at 10am. Reply YES to confirm." Their reply lands in the shared inbox.
Running late
Text "Running 15 minutes late, sorry — Tom" so the customer sees your business number, not your personal mobile.
Recommended settings
- ★Tick Missed calls and New voicemails at least, so no caller goes without a call back.
- ★Use a mobile you always carry.
Abbreviations on this page
- SMS — Short Message Service
- An ordinary text message.
- Example: A missed-call alert that arrives on your mobile as a text is an SMS.
Questions
Which plans include SMS notifications?+
Enterprise includes them. On every other plan they are an add-on (£1.50 a month at the time of writing) in Features & add-ons.
Can I get texts about my business line?+
Yes. Business SMS notifications go straight to your mobile, for up to 18 kinds of event that you choose.
Can the notifications go to an overseas mobile?+
Text notifications go to UK mobiles. For a mobile abroad, use WhatsApp notifications instead.
Related help
Already a customer? Open this page in your dashboard: SMS & WhatsApp notifications. New to Silux Call? See the plans or start a free trial.