Your team
Users & Roles: add team members and control what they can do
Add team members with their own login and extension, give them a role, and add extra users (also called extensions) to any paid plan so more people can use the app at the same time.
Which plans include it
Included on every plan, including the Free Trial.
What it means
Users are the people who sign in to your account, each with their own extension. Each plan includes a set number of users (Entry 1, Plus 3, Growth 6, Pro 10) and 1 UK landline.
What it does
- Lists users with role, status and last login.
- Adds a user with first and last name, email, password and role.
- Activates, deactivates or deletes users.
- Searches users.
- Shows how many users (extensions) your plan allows and how many you use.
- Adds extra users, also called extensions, to any paid plan (Entry £3.95, Plus £3.45, Growth £2.95, Pro £2.45 each a month + VAT). Each one is one more person with their own login and extension.
Every part of the page
- Reset app PIN (key button)
- Clears that person's Silux Call app settings PIN when they have forgotten it. They then tap Unlock in the app and choose a new PIN (4 digits or more). Only account admins can do this, and every reset is recorded in the account's activity log.
- Users & extensions on your plan
- Shows how many users (extensions) you use out of how many your plan allows, including any extra ones you pay for. Some people say users, some say extensions: on Silux Call they are the same thing, one person with their own login and their own extension. The Silux Call app works on one phone per user at a time, so each person who needs the app on their own phone needs their own user.
- Add users (extensions) (box on the right)
- Choose how many extra users (1 to 20) with the − and + buttons and press "Add". You pay by card on a secure Stripe page. Then add each new person with "Add User"; their extension appears within a minute. The price is per user (extension) per month plus VAT, and depends on your plan.
- Better value: upgrade instead
- Appears when the next plan up gives you the users (extensions) you want for less than adding them, with more features too.
- Extra users (extensions) you pay for / Remove
- Lists each purchase. Remove stops billing at the end of the month you have paid for; those users (extensions) are then removed from your plan.
- Users list
- User, Role, Status, Last Login, Actions.
- Add User
- First Name, Last Name, Email (required), Password (required) and role.
- Role
- An admin role can change account settings and billing. A standard user is for people who make and take calls.
- Deactivate / Activate / Delete
- Deactivate blocks sign-in but keeps their history. Delete cannot be undone.
How to use it
Add a team member
- Press "Add User".
- Enter their name, work email and a temporary password.
- Choose a role. Create User.
- Give them an extension on the Extensions page.
- Ask them to change their password and turn on 2FA in Settings.
Add extra users (extensions) to your plan
- Open Users & Roles.
- In "Users & extensions on your plan", choose how many with − and +.
- Press "Add" and pay by card on the secure page.
- Back in your dashboard, add each person with "Add User". They get their own extension within a minute and can sign in to the app on their own phone with their own email and password.
Someone leaves
- Deactivate their user straight away.
- Move their extension, voicemail and hunt-group memberships to a colleague.
- Delete the user later if you no longer need their history.
Examples
Office manager
Give the office manager the Admin role so they can change routing and greetings; give other staff the User role so they only see their own calls and voicemail.
Someone leaves
Deactivate their user the day they leave so they can no longer sign in; their history stays on the account.
Recommended settings
- ★Give admin rights to as few people as possible.
- ★Deactivate leavers on their last day.
- ★Ask every user to enable two-factor authentication.
Abbreviations on this page
- Tenant — Tenant / organisation
- Your company's account on the platform. The Tenant ID is its reference number — support may ask for it.
- Example: Your business is one tenant on the platform; nobody else can see your calls or settings.
- 2FA — Two-Factor Authentication
- Signing in with your password plus a one-time code sent to your phone, so a stolen password is not enough.
- Example: After your password you type a 6-digit code from your phone: that is 2FA.
Questions
Someone forgot their Silux Call app PIN. How do I reset it?+
Open Users, find the person and click the key button (Reset app PIN), then confirm. They open the app, tap Unlock in Settings and type a new PIN of 4 digits or more, which becomes their PIN. Only account admins can reset PINs, and you can reset your own the same way.
Can two people share one login on the app?+
No. Only one phone per user can be logged in to the Silux Call app at a time — logging in on another phone moves the calls to that phone and the first one stops ringing. Add a separate user for each person who needs the app.
How many users can I have?+
Each user has their own extension. Your plan includes Entry 1, Plus 3, Growth 6 or Pro 10, and you can add extra users (extensions) to any paid plan. Teams of 25 or more are quoted as Enterprise.
How do I add more users or extensions?+
Users and extensions are the same thing on Silux Call: one person with their own login and extension. On any paid plan, open Users & Roles and use "Add users (extensions)": choose how many, press Add and pay by card. Each extra one costs Entry £3.95, Plus £3.45, Growth £2.95 or Pro £2.45 a month plus VAT. If the next plan up is better value, the page tells you.
Do extra users (extensions) give me more calls at the same time?+
No. Users share your plan's calls at once. For more calls at the same time, add a landline (£5.99 a month).
Can I add users or extensions on the Free Trial?+
No. Extra users (extensions) are for paid plans. Choose a plan first.
Can two users ring at the same time, or take turns?+
Yes. When your number is called, every user signed in rings at once as standard. To choose how they ring, open Hunt Groups and create a group with your users: Simultaneous (Ring All) rings everyone together, Sequential rings them one by one in your order, and Round Robin takes turns so the first ring moves round the team. Then point your number at the group in Call Routing. Hunt groups are included from Entry: Entry 1, Plus 3, Growth 8, Pro 20.
How do I stop paying for extra users (extensions)?+
In Users & Roles, press Remove next to the purchase. Billing stops at the end of the month you have paid for.
Does each user get a number?+
Users share the plan's UK landline. Add more landlines for £5.99 a month each.
Does each user get their own extension?+
Yes. Every user included in your plan gets their own extension automatically, so each person signs in to the app as themselves and keeps their own call history. When your number is called, every signed-in user's phone rings at the same time and whoever answers first takes the call. To ring people one after another instead, set up a hunt group. How many calls can happen at once still depends on your plan.
Related help
Already a customer? Open this page in your dashboard: Users. New to Silux Call? See the plans or start a free trial.