How calls are answered
Do Not Disturb, Working Hours and Holiday Mode
Three switches that stop calls ringing: Do Not Disturb (right now), Enforce Working Hours (on a schedule) and Holiday / Out of Office mode (for a block of dates).
Which plans include it
Do Not Disturb is on every plan. Holiday mode is included from Entry (an add-on on the Free Trial). Working-hours enforcement is included from Plus.
What it means
Your availability controls. They change where calls go without touching your normal routing, so turning them off puts everything back exactly as it was.
What it does
- Do Not Disturb: silences all incoming calls and sends them to voicemail. Outbound calls still work.
- Enforce Working Hours: reroutes calls outside your configured schedule.
- Holiday / Out of Office: plays your holiday greeting, then forwards every call to your holiday destination (a UK mobile or landline, or voicemail).
- Lists UK bank holidays; holidays marked active switch Holiday mode on automatically on the day.
- Add your own holiday days or date ranges (for example a week away); Holiday mode switches on automatically for those days.
Every part of the page
- Do Not Disturb
- On/off. The banner "DND is currently active" tells you calls are going to voicemail.
- Enforce Working Hours / Configure Schedule
- Turns your Business Hours schedule into a hard rule. "Configure Schedule" opens the hours.
- Holiday / Out of Office Mode
- Overrides all routing and forwards calls to your holiday destination.
- Holiday destination
- Voicemail, or forward to a UK number. If the forwarded call is not answered, the caller can leave a voicemail.
- Holiday greeting
- Choose one of your greetings to play first, for example "We are closed until Monday 6th".
- UK Bank Holidays
- Click a holiday to activate it (Holiday mode switches on automatically that day) or to skip it. "Activate all" turns them all on at once.
- Your own holiday days
- Add a name, a start date and an optional end date. Remove one with the bin icon.
How to use it
Stop calls for an hour
- Switch Do Not Disturb on.
- Calls go to voicemail.
- Switch it off when you are free — nothing else changes.
Close for a week's holiday
- Make a greeting on Greetings ("We are closed until Monday 6th") and choose it as your Holiday greeting.
- Choose your holiday destination: voicemail, or forward to your mobile.
- Either switch Holiday / Out of Office Mode on now (and off when you are back), or add the dates under "Your own holiday days" so it switches on and off by itself.
Examples
In a meeting
Turn on Do Not Disturb for an hour. Calls go to voicemail (or your chosen destination) instead of ringing. Turn it off when you are out.
Fixed working pattern
Turn on Enforce Working Hours so your phone only rings in your hours — for example a part-timer who works Monday to Wednesday.
Two weeks away
Record a greeting saying "We are closed until Monday 15 August", then switch Holiday / Out of Office mode on before you go. Every call goes to your holiday destination until you switch it off on your return.
Recommended settings
- ★Use DND for short breaks; Holiday mode for days away; Business Hours for your normal week.
- ★Record a holiday greeting that says when you will be back.
- ★Activate all UK bank holidays once, at the start of the year.
- ★The Softphone page has quick DND, Hours and Holiday buttons too.
Abbreviations on this page
- DND — Do Not Disturb
- Stops your phone ringing. Callers go to voicemail instead. Outgoing calls still work.
- Example: Turn DND on during a meeting and calls go to voicemail until you turn it off.
Questions
Does DND stop me making calls?+
No — it only affects incoming calls.
Will callers know I am on DND?+
They hear your voicemail greeting, the same as if you had not answered.
Holiday mode is greyed out — why?+
Holiday mode is included from Entry. On the Free Trial it can be added on its own.
If one of us presses DND or Holiday, does it affect everyone?+
Yes. Do Not Disturb, Working Hours and Holiday mode switch the whole account, so every phone and every person follows, whoever pressed it. The Softphone page shows a notice on everyone's screen while DND or Holiday is on, and anyone can press the button again to turn it off. To stop just your own phone ringing, sign out of the softphone instead.
Related help
Already a customer? Open this page in your dashboard: Do Not Disturb. New to Silux Call? See the plans or start a free trial.