Account & billing
Subscription & usage: your plan, minutes, trial and cancellation
Your plan, monthly total, billing status, next charge, minutes used this period, trial end date, and cancel or reactivate your subscription.
Which plans include it
Included on every plan, including the Free Trial.
What it means
The plain-English summary of your subscription and what happens next.
What it does
- Shows your monthly total — plan price plus any extra landlines.
- Shows minutes this billing period and how many remain. Entry warns at 90% and 100%; Plus, Growth and Pro (fair use) warn at 80% and 100% and pause outgoing calls at 120%.
- On the Free Trial, shows when it ends and your trial number.
- Warns about failed payments and the retry date.
- Cancels or reactivates your subscription.
Every part of the page
- Your trial ends on…
- Free Trial only. At the end the line is disconnected and the trial number is terminated. Choose a plan before then to keep service.
- Your trial number
- Allocated at random. You can't choose your number on a free trial; paid plans choose their own number.
- We could not take your payment
- Shows the retry date. Press "Update payment details" to avoid disconnection.
- Minutes this billing period
- Used and remaining, or Unlimited. Beyond your allowance, calls are charged at your standard rate.
- Your plan
- Monthly total, Billing status, Next charge, Current period ends.
- Cancel your subscription
- Billing stops immediately but your line works until the end of the paid period. Reactivate any time before then.
How to use it
Keep your trial number
- Press "Choose a plan" before the trial end date.
- Complete checkout.
Cancel
- Press "Cancel subscription" and confirm.
- Your line keeps working until the period ends.
- Port your number away first if you want to keep it.
Examples
Check minutes
Mid-month you see 410 of 500 minutes used — time to keep an eye on outbound calls or move to a bigger plan.
Recommended settings
- ★Watch the 80% minutes warning and talk to support if you regularly use your full allowance.
Abbreviations on this page
- Overage — Overage / out-of-bundle
- Usage beyond what your plan includes, such as minutes past your allowance, charged at your standard rate.
- Example: If your plan includes 500 minutes and you use 520, the extra 20 are overage.
Questions
What happens when my trial ends?+
The line is disconnected and the number returns to our pool. Order a plan before then to keep service.
What happens if a payment fails?+
We retry and tell you when. If it fails again the line is disconnected, so update your card as soon as you see the warning.
Can I keep my number if I cancel?+
Port it to your new provider before your paid period ends.
Related help
Already a customer? Open this page in your dashboard: Subscription & usage. New to Silux Call? See the plans or start a free trial.